Frequent questions

IS THE SITE RELIABLE?


Our website has SSL security that is mandatory by law for all online stores because it encrypts all transactions made on the site ensuring confidentiality of all information.

We work in partnership with the Brazil's largest online payments network. We don't have access to your payment information, such as your credit card number, only your PayPal, making your purchase 100% secure.

If you have any questions, please contact us:

atendimento@storewow.com.br


WHY DO PRODUCTS TAKE 25 TO 35 DAYS TO ARRIVE?

We work with products with prices far below the market, and for this we need to work with international suppliers(USA, Europe and Asia).

Therefore, when a new order is placed in our store, we send the request to our suppliers and they send it directly to your residence.

DO ALL PURCHASES ACCOMPANY TRACKING CODE?

Sim. We only work with reliable suppliers that provide tracking code for your safety and comfort.

WHEN AM I GETTING MY TRACKING CODE?

We send the tracking code to you directly in your email within 3 business days, which is why our suppliers (industries that manufacture the products) request this deadline.

If even after this period you have not received the tracking code, send us an email to: Atendimento@storewow.com.br INCLUDING your order number(something like WOW1020)and we'll give you a position in no more than 24 hours.

MY TRACKING CODE IS NOT SHOWING THE INFORMATION

Yes, on the way between the country of origin and the country of destination, there are really no updates, because there is no movement of the package. He'll let you know as soon as he gets to Brazil. Then he will warn you of every move, just as we are used to internal orders.

Rest assured, your package is on its way.

DO YOU HAVE A FEE THAT I STILL HAVE TO PAY FOR THE PRODUCT?

No, just the full value of the normal product itself, because our products are not taxed by customs or by the post office.(R $15.00 fee)but if any kind of taxation happens, we assume responsibility and pay any kind of fee.

Just send us an email to: Atendimento@storewow.com.br informing what happened that we will respond in 24 hours.